user cannot select project and task on timesheet

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  • Problem
  • Updated 3 years ago
  • Solved
We have a new user who has been added to a primary department as well as an additional department. The additional department in which the user is included is part of the project team of multiple projects and is associated with the tasks of these projects. Despite this setup, the user is unable to select these projects in his timesheet.

Other users with an identical profile (permissions, departments...) , but who have been in the system for a longer time are seeing the projects.

We have validated this on multiple browsers, with a cleared cache, yet the behavior is consistent.

Is there anything we are overlooking?

Thanks.
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Sven

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Posted 3 years ago

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Photo of Lingaraj Dharwad

Lingaraj Dharwad, Product Champion

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Hi Sven,

Thank you for using Replicon community,

Below are some of the reasons why a user may not find these projects on their timesheet: 


  • Check the start date of the user in their user profile, ensure it is well before the project start date.


  • Check if the user is part of the tasks as well along with them being part of the project team.

  • Check the start dates on the tasks as well, which may be in the future.

Let me know if this resolves the issue. 

Regards,
Lingaraj
(Edited)
Photo of Lingaraj Dharwad

Lingaraj Dharwad, Product Champion

  • 1100 Posts
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I have marked this as resolved, feel free to reply should you have any other questions.