Timesheets are reverting to the old format for some users

  • 1
  • Problem
  • Updated 3 months ago
  • Acknowledged
Our company recently switched from TimeBill and WebExpense licenses to TimeBill Plus and Expense Plus. We also added TimeOff Plus. Although the licenses changed on March 1, 2020, we switched our users' timesheet templates over to the new format on Thursday, March 13th. 

Since then, however, I've had some users report issues with their submitting their time and, upon further investigation, I see that for some reason their timesheets have reverted back to the old template. When this happens, it causes issues with comments, time off reporting, etc. I've checked the users' accounts to ensure that the correct timesheet template is assigned it always is.

Why is this happening? Is there something I can do to prevent it? 
Photo of Alyssa Gross

Alyssa Gross

  • 1 Post
  • 0 Reply Likes
  • Frustrated

Posted 3 months ago

  • 1
Photo of Vinodh.V

Vinodh.V, Community Moderator

  • 316 Posts
  • 9 Reply Likes
Hello Alyssa,

Thank you for posting your query in Replicon Community.

Sorry to hear about the inconvenience caused.

In order to check this for you, we would like to check your instance and then assist you with this reported problem.

We are looping in our support team to reach out to you.

Regards,

Vinodh.V