Offline support on mobile apps

  • 4
  • Idea
  • Updated 3 years ago
  • Implemented
Ability for the mobile users to enter, save and submit information even when the mobile device have no internet connection.
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Archived Post, Official Rep

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Posted 4 years ago

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Vinesha Perera, Product Manager

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Great suggestion. We are working on this feature.
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Laura Porter

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Hi 

Any update on when this feature will be available? 

Many thanks 
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Alini Asish

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This reply was created from a merged topic originally titled Mobile app connectivity issues.

All week this past week, I made a point of putting in my time at the end of the day often around 1:00 in the morning. The only night I didn’t do this was Friday night. Each night I went in, I saw my previous entries, but this morning when I went to book some time via my mobile device, it seemed that only some of my entries were there. I thought it may just have been a mobile device issue, but when I just got back to my PC I can no longer see those entries through the web portal. There are some days where part of my entries are missing and other days where everything is missing. Before I go through the trouble of having to recreate all of the entries for what was a 60 hour plus week, I’d like to know what is going on.

I entered some time on the mobile app yesterday which I could see through the web interface today. But, I also entered some time through the mobile app this morning that would not synchronize with the website. When I tried to get the mobile app to synch the website overwrote all my entries on my mobile phone.

When we had Harvest the mobile app was my primary way of keeping up with timekeeping, often while on the subway. But this app wont work unless it has an Internet connection and even when it does have an Internet connection, it’s not reliable.
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Lingaraj Dharwad, Product Champion

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Hi Alini,

Apologize for all the issues you have been facing with our mobile app, today we are seeing higher utilization due to which Replicon is performing slowly. You can keep yourself updated via this post on the status of the resolution. 

As far as support for Offline time entry for mobile apps, this is currently planned and we will post further updates regarding which quarter this will become available. 

Do reply to this post should you continue to face problems once today's issue has been resolved by our server team.

Regards,
Lingaraj
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Lingaraj Dharwad, Product Champion

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Hi Alini,

With regards to the missing time entries, let me know if we can have someone from support reach out to you?

Regards,
Lingaraj
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Alini Asish

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Hi Lingaraj,

Thanks for getting back to me. I spoke with Customer Support. who guided me to the Audit Trail report - very helpful!

Is there any chance we could add platforms to this report so that we can identify the type of device used to enter time e.g. mobile device vs. desktop?

Thanks,
Alini
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Lingaraj Dharwad, Product Champion

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Hi Alini,

That's good to know. Currently, we do not have this option, it's a good idea though, I can't fork this out into a new idea. Request you to post a new idea and will have this looked by the product management team. 

Thanks,
Lingaraj
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Lingaraj Dharwad, Product Champion

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Hi All,

v1.0.60.10 has been released on the play store with the below offline capabilities: 

WHAT'S NEW- 

- Offline support for new In/Out timesheets
- Offline support for approvals, time off requests and expense management
- Support for time distribution grid
- Support for Attestation in new timesheets
- View Pay Summary in timesheets
- Chinese language support
- Bug fixes and app stability improvements

Regards,
Lingaraj