Holidays not populating for some employees

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  • Updated 4 weeks ago
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One of our India employees contacted me about his timesheet for January 13-19. He had put in a vacation request for 13-17. January 15 is a holiday and should have auto populated on his timesheet, but for some reason it did not. The day appears greyed out, which usually indicates a holiday. But all that appears are four vacation days. Below are screenshots of his timesheet, the time off request and the time off balance. As you can see from the time off request, Replicon appears to only count three days instead of four, as if acknowledging that one of the days is a holiday. Yet under his balance, that day is deducted as if it were vacation. 

I tried to fix this by asking Replicon to populate the holidays for 2020 under the employee's user profile, but so far the missed holiday has not appeared. Would appreciate some assistance on this. I guess my only other option is to delete and recreate the timesheet and hope the holiday appears then. 
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Barens, Kelly

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Posted 4 weeks ago

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Vinodh.V, Community Moderator

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Hello Kelly,

Thank you for posting your query in Replicon Community.

Unfortunately, we do not see the screenshot.

We understand that the holiday for 15- January 2020 is not populated on the user timesheet.

We would suggest you go to the user profile and then populate the holiday from there.

Administration--- Users--- Schedule---Add Holiday Bookings

Please refer to the below screenshot:



This must ideally populate the Holiday and if you encounter any further issues, please do let us know.

Regards,

Vinodh.V
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Barens, Kelly

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Not sure why the pics didn't post but here they are. As I said in my original statement, I already tried to add holiday booking in the way you are suggesting several hours ago. Nothing has changed. 
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Vinodh.V, Community Moderator

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Hello Kelly,

Thank you for the screenshot.

The Holiday population will have a different time-off type and the rest must be one booking.

We would need to check your instance.

I will ask our support team to reach out to you and then assist you with this scenario.

Regards,
Vinodh.V
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Barens, Kelly

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I'm aware that the holiday population has a different name. I've been approving time off requests and timesheets in Replicon for five years. The issue is that 1) the holiday time did not populate despite greying out the day, and 2) the holiday hours were counted as vacation by Replicon according to the balance report. 
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Vinodh.V, Community Moderator

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Hello Kelly,

Thank you for the response.

One of our Support team members will reach out to you, and then check your instance and assist you further on this.

We appreciate your patience.

Regards,
Vinodh.V
(Edited)