Export reports to email or excel as .xls format

  • 2
  • Problem
  • Updated 3 weeks ago
  • Acknowledged
When sending reports by email or to open in excel, the format is defined as .xlm so when working on a smart device the sheets are not recognised as Excel and unable to be sent to users or manipulated.
Can the format be updated to .xls or newer?
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Travis, Claire

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Posted 10 months ago

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Aashnee Kamboj, Community Moderator

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HI Claire,

Can you please do the following for us:

Login in to your account and click on the Gear Icon available on the top right hand corner of the screen
Click on Settings and check what is the "Report Excel Export Format" set to under the reports section

Thanks,
Aashnee
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Travis, Claire

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I only have .csv or .xml format available. 



It would be great to have .xls or newer as an option
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Xiong, Yunxian

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Same issue here -- 2 months ago when I try to run a report and use "excel" button to save it on my desktop it worked perfectly. Today the downloaded report only opens automatically in .txt format. Any explanation or suggestions? Thx.
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Aashnee Kamboj, Community Moderator

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Hi Yunxian,

We will have our support team contact you and look through this.
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Xiong, Yunxian

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This reply was created from a merged topic originally titled Report into excel doesn't open up as .xls / .xlsx format.

2 months ago when I try to run a report and use "excel" button to save it on my desktop it worked perfectly. Today the downloaded report only opens automatically in .txt format. Any explanation or suggestions? Thx.