Discrepancy between Invoice -Billing and Report Menu

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  • Problem
  • Updated 3 months ago
  • Acknowledged
Hi Replicon Support Team, I'm Sonia Ambeu from Pengcorp. As a Replicon Client, I would like to highlight here an issue we are facing every month while preparing the billing .  In fact, when I extract the  billable amount on reports menu, sometimes, it doesn't match with the invoice created on Billing menu. I found some discrepancies for around 20 to 50 cents shorted on my billing. How Replicon can correct this, so the report and billing data matched?
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Ambeu Seiny, Sonia

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  • Frustrated

Posted 3 months ago

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Vinodh.V, Community Moderator

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Hello Sonia,

Thank you for posting your query in Replicon Community.

As I correctly understand there is a discrepancy when creating Invoices with the actual timesheet reports.

We would like to understand your instance and then validate the data on the timesheets to proceed further.

We will loop in our Support team to reach out to you to check and then assist you with the reported problem.

Our team will contact you as per your organization's entitlement.

Regards,

Vinodh.V
(Edited)
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Arsenault, Heidi

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We are also experiencing this discrepancy as I just ran April numbers and some of them do not match.  Thank you, Heidi Arsenault Children's Hospital CO