Attach Expense Receipts - "The expense receipt has been uploaded."- does not attach if you hit "X" to close pop up instead of "close"

  • 2
  • Problem
  • Updated 1 year ago
  • Acknowledged
Uploading Expense Receipts - After uploading receipt,  if you hit "X' to close the pop-up instead of "close" the receipt will not attach. Even though you get the message "The expense receipt has been uploaded."  Very confusing to our users.  They assume the receipt is attached.
Photo of Grimes, Jennifer (

Posted 1 year ago

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Photo of Akbar Ali Khan

Akbar Ali Khan, Official Rep

  • 185 Posts
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Hi Jennifer,

This is something by design, the system will not save the expense receipts if you hit 'x' instead of 'Close'. I have forwarded this to my product management team as well.
They assume after the message "The expense receipt has been uploaded" it's already attached.  I feel it's by habit to hit an X to close out a pop up box to just make it go away.  We have it happen weekly by different users.  They don't submit expenses weekly so if it's been a couple weeks they forget. Thanks for forwarding.