We have users with specific office schedules (working students with different hours per day).
For instance one user has the following office schedule:
Monday: 8 hours
Wednesday: 4 hours
Thursday: 8 hours
This was set-up to define the working days, i.e. Wednesday with four hours should be calculated as a full work day. If the user books one day off on Wednesday, it is displayed correctly in the timesheet with 4 hours time off. However, in the time off balance it shows as if it was booked as a half day, which is wrong.
This is very confusing for our employees. Is there a way to book it correctly?
Best regards,
Katrin
For instance one user has the following office schedule:
Monday: 8 hours
Wednesday: 4 hours
Thursday: 8 hours
This was set-up to define the working days, i.e. Wednesday with four hours should be calculated as a full work day. If the user books one day off on Wednesday, it is displayed correctly in the timesheet with 4 hours time off. However, in the time off balance it shows as if it was booked as a half day, which is wrong.
This is very confusing for our employees. Is there a way to book it correctly?
Best regards,
Katrin
Posted 4 years ago
Lingaraj Dharwad, Product Champion
Hi Katrin,
Thank you for your post.
I just tested the same and found that in the Balances section it is showing up as 1 days as shown in the screenshot below:
Let me know if you are referring to a different screen?
Thanks,
Lingaraj
Thank you for your post.
I just tested the same and found that in the Balances section it is showing up as 1 days as shown in the screenshot below:
Let me know if you are referring to a different screen?
Thanks,
Lingaraj
Hello Lingaraj,
the day is correctly booked as one day. However, the balance calculated is wrong:
Also the beginning balance was not 7.72 days but 9.5 days:
the office schedule of this user is as follows:
Best regards,
Katrin
the day is correctly booked as one day. However, the balance calculated is wrong:
Also the beginning balance was not 7.72 days but 9.5 days:
the office schedule of this user is as follows:
Best regards,
Katrin
Lingaraj Dharwad, Product Champion
This seems like a one off issue which needs to be troubleshot. I will have one of the support team members reach out to you today and take this to closure.
Charlene Eriksen, Product Manager
