Users time entries are duplicating in the time sheet

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
I have a few users who have complained over the past month or so that when they are entering time their time sheet is randomly refreshing, and then duplicating the time entry in a different column or row. We require users to enter comments, and the comments do not duplicate however the number does. In the image below I have highlighted the entries that duplicated without the user having entered them.
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April

  • 18 Posts
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Posted 3 years ago

  • 1
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Aashnee Kamboj, Community Moderator

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Hi April,

Thank you for using the Replicon Community!

This is not something that we hear quite often. Before I proceed on investigating the issue may I request you to run an audit trail report and check if there exist an entry for these?

Thanks,
Aashnee
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April

  • 18 Posts
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Aashnee,

What is an audit trail report? I can run what ever is needed, just not sure what that is.


Thank you!

April

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Aashnee Kamboj, Community Moderator

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Hi April,

Please go to Reports and create a new report. Choose category as Timesheet and Report type as Audit Trail. Run the report for this user for this particular timesheet period. You will see the details of all the entries made. Please help me know if there exist an entry for the duplicated lines you see here.

Thanks,
Aashnee
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April

  • 18 Posts
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Aashnee,

It looks like only one of the questionable entries appears in the report and it only shows up as being deleted. The other entries do not appear in the audit report.

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Aashnee Kamboj, Community Moderator

  • 1598 Posts
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Hi April,

Thank you for the confirmation.

I am having a support representative work on this and figure the issue out.

Thanks,
Aashnee