Totals missing during approval

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Under the "Team" top-menu, "Approvals" tab, the list of people needing approval are displayed along with their hours (depending on columns selected to display).  When we select one of the users needing approvals, the information displayed in the upper right is inconsistent.  Sometimes it shows the Total Hours and Billable Hours as "-".  Other times is shows the correct totals in the upper right.  Why are we getting "-" showing up for most but not all of the users?
Photo of JJ

JJ

  • 40 Posts
  • 9 Reply Likes

Posted 2 years ago

  • 1
Photo of Aashnee Kamboj

Aashnee Kamboj, Community Moderator

  • 1522 Posts
  • 106 Reply Likes
Hi JJ,

I would need further clarifications on this. May I request you to have a quick call with us? I have your contact details. All I need is a convenient time to reach you

Thanks,
Aashnee
Photo of JJ

JJ

  • 40 Posts
  • 9 Reply Likes
I am available today (Tuesday 3/22) from 11:00AM to 3:00PM (eastern time).  Let me know what works for you.
Photo of Aashnee Kamboj

Aashnee Kamboj, Community Moderator

  • 1522 Posts
  • 106 Reply Likes
HI Jim,

I am marking this as resolved.

Thanks,
Aashnee