Timesheet hours different on Web and Mobile Client

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The timesheet totals appear different for managers on the Web and mobile interfaces.  I see the difference is the break times entered but I am not finding the setting to make sure it the same on both the web and mobile client. 
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Smith, Kevin

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Posted 3 years ago

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3 years ago
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Aashnee Kamboj

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Hi Kevin,

What we understand from your conversation with our support rep is that you would like to have the ability to hide the break hours summary visible on the timesheet under team tab for supervisor. As discussed this is possible by configuring table settings on the web. However, what we would like to confirm is why would you like to hide the summary option when a supervisor can view the entire timesheet which will eventually include the break hours.

I do apologize if my understanding differs the exact issue description.

Thanks,
Aashnee
3 years ago
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Smith, Kevin

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Under the Team tab for Supervisors we would like to be able to see Work + Time Off for the time sheet total hours on the mobile client.  Currently the mobile client shows Work + Breaks + Time Off for the time sheet total. 

We have the Web client configured to show Work + Time Off for the time sheet totals and would like the mobile client to match.  Let me know if you need any additional explanation.  Thanks!      
2017-01-11T15:11:16+00:00
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Aashnee Kamboj

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Hi Kevin,

Can we have a quick call to understand the use case a little further? I do have your contact details. Please help me with a convenient time to reach you.

Thanks,
Aashnee
2017-01-11T15:46:42+00:00
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Smith, Kevin

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Sure, I can be available pretty much anytime in the next 7 hours (till 4:00 pm Mountain Time).  Thanks!
2017-01-12T15:29:16+00:00
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Aashnee Kamboj

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Hi Kevin,

Thank you for explaining the details on the call. I understand that the supervisors login to the mobile app at the end of the timesheet period and would like to view only total worked hours with time off hours. This will make it easier for them to analyze the work hours in total. What we understand is that you wish to have a control (just like the one we have in web), which can allow you to hide the break hours if needed. 

I will have this forwarded to our mobile team and will update the thread in case of any progress.

Thanks,
Aashnee Kamboj
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