Timesheet frozen in "Submitting" phase when submitting timesheet for approval

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
We have been live for a little under 2 months now. When submitting a timesheet, sometimes (about 10% of the time) the "Submit for Approval" button text will change to "Submitting..." with a spinning loading wheel and just stay in that state indefinitely. If the web page is reloaded, or the user otherwise re-logs in, the timesheet has been submitted.

We have received reports of this issue from several employees in our company. It seems to occur randomly, and I don't think the occurrence of it is dependent on the time data in the timesheet. As a result, I am unable to provide instructions to reproduce the bug -- in our instance or otherwise.

I was wondering if anybody else has experienced this issue, if it is common behavior, and if there is anything we can do to prevent this from happening.
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Salehi, Rameen

  • 27 Posts
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Posted 3 years ago

  • 1
Photo of Aashnee Kamboj

Aashnee Kamboj

  • 1657 Posts
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Hi Rameen,

We apologize for the inconvenience caused. I have asked my Support team to contact you and help you resolve the issue

Aashnee Kamboj
Photo of Jeanne Bovenkerk

Jeanne Bovenkerk

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Hi Rameen. Hoping the support team will help you. FWIW: I've run into this issue personally if I haven't refreshed my screen in awhile or re-booted my machine in quite a while. May depend on the browser being used too (we find Chrome works best). Hoping it is an easy fix for you.