Time sheet rejection by client rep rejects full time sheet

  • 5
  • Idea
  • Updated 3 years ago
  • Under Consideration
When a time sheet is rejected by a client rep, the entire time sheet is rejected rather than just their line items. When that time sheet is resubmitted to meet the needs of that one client rep, all approvers who have previously approved are then asked to approve again even though nothing has changed for them. This creates much dissatisfaction among our client reps. As a PM, I often have 10 or more client reps per time sheet. Another symptom of the way the process works poorly, is when one client rep rejects the time sheet, any client rep who has not yet approved, no longer can see their time sheet to approve until the first issue is sorted with that client rep and the time sheet is resubmitted.
Photo of Suzanne Johnson

Suzanne Johnson

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 3 years ago

  • 5
Photo of Lingaraj Dharwad

Lingaraj Dharwad, Product Champion

  • 1100 Posts
  • 46 Reply Likes
Hi Suzanne,

Thank you for using Replicon community,

We are reviewing your problem and shall revert shortly.

Thanks,
Lingaraj
Photo of Charlene Eriksen

Charlene Eriksen, Product Manager

  • 335 Posts
  • 37 Reply Likes
Hi Suzanne,

Thanks for providing your feedback. We plan to do some work around client rep approvals later this year. We'll definitely review this as we're deciding on the specific changes we want to make. I'm not sure if we'll be making changes around the second issue but we'll take a look at it too.

I'll mark this as an Idea so we review it when we get to the planning stage.

Thanks,
Charlene