Support Case History - Sort by reverse chronological order

  • 1
  • Idea
  • Updated 3 years ago
  • Not Planned

Under Administration --> Replicon --> Manage Support Cases, the support case history shows the oldest support cases first.  This doesn't make sense to me.  If I'm going to this section, it's because I want to see where my most recent support cases are at.  I don't want to have to go to the last page of history and then start scrolling backwards, page by page.  My suggestion would be to display the support case history in reverse chronological order, showing the most recent cases first. The most recent cases are the ones that are the most useful.

Photo of Carolle Bruce

Carolle Bruce

  • 1 Post
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Posted 3 years ago

  • 1
Photo of Aashnee Kamboj

Aashnee Kamboj, Community Moderator

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Hi Carolle,

Thank you for using Replicon Community!

We will look into this and get back to you over the same.

Thanks,
Aashnee Kamboj
(Edited)
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Karen Chao, Product Manager

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Hi Carolle,

Your request makes sense but we don't have any plans to make this change. We are working on launching some new features that we hope will make a larger impact on customer satisfaction. 

Thanks, Karen