Smart phone app wipes out web entries entries for expenses

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  • Updated 3 years ago
  • Acknowledged

I use both the web interface and smart phone app.  I have a reproducible problem where the smart phone app wipes out a web entry for expenses:

  • I have an expense sheet started, and I add an entry to it via the web.  I save it and can see the balance adjusted on the main expense sheet screen.

  • I bring up the smart phone app, and add an expense item there, save it.

  • When I return to the web the previous web-entered entry is gone, new balance is what is reflected on the smart phone app.  It is like the smart phone app overwrites the entries in the expense sheet.  Actually, it acts like it doesn't attempt a refresh when you bring up the app, and the smart phone app overwrites the web entries.   Is that normal behavior?

Has anyone else had this problem?  I really like the smart phone app, however there are times when entry via the web is more convenient - I'd like to use both.   This doesn't seem to be an issue for time entry.

Photo of Miller, BJ

Miller, BJ

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Posted 3 years ago

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Photo of Aashnee Kamboj

Aashnee Kamboj

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Hi BJ,

Thank you for using the Replicon Community!

I have tried the scenario mentioned by you here and unfortunately could not replicate the same. Before I follow up further on this, I would like to confirm if you perform a fresh login on the mobile app after entering data on the web. If not, are you logged in and already present on the expense sheet page? Do you perform a pull to refresh before adding the information on the expense sheet on the mobile app?

Aashnee Kamboj