Password Reset Support

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  • Question
  • Updated 7 months ago
  • Answered

I am the Replicon administrator for my company and I've had several people tell me they've used the "forgot password" function and received a pop up stating an e-mail would be sent.  They don't receive the e-mail so I ask them to check the spam folder, and still it is not there.  I tried to duplicate the scenario and was able to.  I prompted for a password reset, received a pop up stating an e-mail would be sent, and I never received it.

My question here is: is there a way for me (as the administrator) to get a password reset notification when an employee needs one?

I already reset the passwords since we, for some reason, don't seem to ever receive the Replicon support e-mail.

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Goe

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Posted 7 months ago

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Aashnee Kamboj, Community Moderator

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Hi Goe,

There are settings within the system that ensures that the emails are triggered. Let me have our support team reach out to you and investigate this further.
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Goe

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Thanks, that would be great.