Old notifications triggering

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
Has anyone else had instances of old notifications being sent out?  This week we had instances of time off approval notifications for time off that was completed as far back as 2017 being sent to managers.
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Clem, Tiffany

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Posted 2 years ago

  • 1
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Aashnee Kamboj

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HI Tiffany,

We are in conversation with your internal administrator regarding the same.

As far as we have confirmed till now, the issue may have occurred because the schedule assigned to the user was changed. This led to readjustment of the number of hours the time off was taken for. For instance, if you had booked one day of time off and your schedule was 7.5 hours a day, then your balance had 7.5 hours deducted. However, if you changed the schedule to 8 hours a day, the one day booking now has to deduct 8 hours from your time off balance. To make this adjustment, the system reopens and resubmits the time off. This may have led to the emails being triggered. 

We will be confirming the exact solution by confirming more details internally.