I've posted few ideas, and questions on ideas posted by others, but never got a reply back from a Product manger, or the moderators.
Not very happy with the customer service provided.
We as a customer, if we bring ideas, they should be looked at seriously as we are the one who are using the product, and if we are having pain points, we want them to be fixed.
For example:
In Resource Forecast, if I switch from Monthly entries, to Weekly entries, I won't be able to enter the total hours, instead, I am limited to % or hr/day!! That's a big limiting factor for us as we resource per week and I want to be able to put 2 total hours per week, instead of putting .4 hr/day!!
Also, the percentage slide bar, why it's not linked to any report? and it should show in the actual projects view so you can view projects progress from one view.
It will be also good to include projects health status checks, like, Cost, Resources, Schedule with Red, Yellow, Green options. That should tie to the reports and the full projects view as well.
Bottom line, if you are developing a product for project managers, then you need to get their feedback seriously as they are the one who are the Subject Matter Experts on Project Management, and they are providing you feedback of what needs to improve.
I hope this message will reach the highest levels within Replicon management as something needs to be done to improve the product!
Not very happy with the customer service provided.
We as a customer, if we bring ideas, they should be looked at seriously as we are the one who are using the product, and if we are having pain points, we want them to be fixed.
For example:
In Resource Forecast, if I switch from Monthly entries, to Weekly entries, I won't be able to enter the total hours, instead, I am limited to % or hr/day!! That's a big limiting factor for us as we resource per week and I want to be able to put 2 total hours per week, instead of putting .4 hr/day!!
Also, the percentage slide bar, why it's not linked to any report? and it should show in the actual projects view so you can view projects progress from one view.
It will be also good to include projects health status checks, like, Cost, Resources, Schedule with Red, Yellow, Green options. That should tie to the reports and the full projects view as well.
Bottom line, if you are developing a product for project managers, then you need to get their feedback seriously as they are the one who are the Subject Matter Experts on Project Management, and they are providing you feedback of what needs to improve.
I hope this message will reach the highest levels within Replicon management as something needs to be done to improve the product!