Mobile app connectivity issues

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  • Updated 5 years ago
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This conversation has been merged. Please reference the main conversation: Offline support on mobile apps

All week this past week, I made a point of putting in my time at the end of the day often around 1:00 in the morning. The only night I didn’t do this was Friday night. Each night I went in, I saw my previous entries, but this morning when I went to book some time via my mobile device, it seemed that only some of my entries were there. I thought it may just have been a mobile device issue, but when I just got back to my PC I can no longer see those entries through the web portal. There are some days where part of my entries are missing and other days where everything is missing. Before I go through the trouble of having to recreate all of the entries for what was a 60 hour plus week, I’d like to know what is going on.

I entered some time on the mobile app yesterday which I could see through the web interface today. But, I also entered some time through the mobile app this morning that would not synchronize with the website. When I tried to get the mobile app to synch the website overwrote all my entries on my mobile phone.

When we had Harvest the mobile app was my primary way of keeping up with timekeeping, often while on the subway. But this app wont work unless it has an Internet connection and even when it does have an Internet connection, it’s not reliable.
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Alini Asish

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Posted 5 years ago

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