Misspelled name and username

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  • Question
  • Updated 3 years ago
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A new user was set up with a misspelled last name and subsequently misspelled username. I corrected both but the user couldn't login using the new username. Any help is appreciated.
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Rees, Robin

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Posted 3 years ago

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Aashnee Kamboj, Community Moderator

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HI Robin,

Thank you for using the Replicon Community!

May I request you to do the following:

Go to the user profile
Change the password and check the force password change on next login checkbox
Save the profile
Ask the user to login and check

Also request him to clear his cache and cookies or try in a different browser than the one is normally uses. There can be instances where his username and password are saved on the browser

Thanks,
Aashnee
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Rees, Robin

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All of those have been tried and still can't log in.
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Aashnee Kamboj, Community Moderator

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Hi Robin,

Can we have a quick call? I have your contact details, please help me with a convenient time to reach you.

Thanks
Aashnee Kamboj
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Rees, Robin

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Anytime should be fine.
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Aashnee Kamboj, Community Moderator

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Hi Robin,

As per our discussion on the call please ask the administrator to do the following:

Go to Administration
Click on Users
Open the user's profile
Go to Roles and Permission 
Assign a Basic User permission (along with other if required)
Save the permission assigned
Go to User profile
Change the password
Check force password change on next login
Save the user profile

Following this your user should be able to login successfully

Thanks,
Aashnee