Every month our external approvers reply to their notification e-mail saying the number of hours quoted looks wrong. This is because it sends out the total hours worked by an individual on all projects to them and not just those worked on that particular project.
Surely it must be quite easy to pre-filter the notification to change the total hours quoted to those that must be approved by the approver in question?!
Good suggestion - it makes sense to show only relevant details to external approvers. I'm going to mark this as Not Planned as we don't currently have plans for this, but we'll definitely review this during future planning sessions.
Evans - We have separate tags that you can use for Total Hours and Billable Hours. You can choose to use either one or both in email notifications. But yes, the Billable Hours will reflect the billable time from ALL projects logged by the user.
A few notes on this topic...
- You can edit the email notification template to remove the hours altogether.
- Unfortunately this will affect all recipients, not just clients. We have been working on a new email notification system that allows you to create multiple emails of the same type. So in the future you could create an email for a client without the hours and for other approvers with the hours.
- We are looking at improving how client and project manager approvals are handled. I will pass this feedback on to the team.