iPhone App Error

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Nothing changed.  iPhone 6 running iOS10.2.  Replicon app updated 1/16 latest release.  Receive the error below only when trying access timesheet approvals from the dashboard.  No error on time off approvals. 

Error - You do not have access to perform this operation.  Please refresh your app data.

Photo of Network Administrator

Network Administrator

  • 89 Posts
  • 16 Reply Likes

Posted 2 years ago

  • 1
Photo of Raghu K

Raghu K, Community Moderator

  • 162 Posts
  • 9 Reply Likes
Hello, Thanks for using Replicon Community. 

Could you please confirm if using Refresh App Data resolve the issue? Also, please send us the log file, so that we can analyze this issue

Thanks,
Raghu K 
Photo of Network Administrator

Network Administrator

  • 89 Posts
  • 16 Reply Likes
No. refresh app data does not correct the issue, just send you back to your own timesheet.  Error also happens when trying to view previous timesheet approvals.  Log file to be sent momentarily.
Photo of Raghu K

Raghu K, Community Moderator

  • 162 Posts
  • 9 Reply Likes
Thanks, we shall review the logs and contact you.
Photo of Network Administrator

Network Administrator

  • 89 Posts
  • 16 Reply Likes
Timesheet can be approved if not opened.  Error only occurs when try to open/view the timesheet.
Photo of Raghu K

Raghu K, Community Moderator

  • 162 Posts
  • 9 Reply Likes
Thanks again, we have identified the problem and shall have this addressed soon. 

Sorry for the inconvenience caused to you. 
Photo of Raghu K

Raghu K, Community Moderator

  • 162 Posts
  • 9 Reply Likes
An update! 

We are currently in process of submitting a new app into App store to address this issue. Shall update this post once it's made available for download.

Meanwhile, you can apply the below workaround to address the situation: 

Enable Time Punches view access under the supervisor permission set, details steps are below: 
  1. Navigate to Administration and then permission sets
  2. Open the supervisor type permission from the list
  3. Check "View" access for Time Punches option
  4. Save the changes


(Edited)
Photo of Raghu K

Raghu K, Community Moderator

  • 162 Posts
  • 9 Reply Likes
The new app version is available on Appstore, please download the same to address this issue. 
Photo of Network Administrator

Network Administrator

  • 89 Posts
  • 16 Reply Likes
Thanks.  Fixed applied. 

For what it's worth, here is a screenshot from 1 year ago when the exact same fix was applied for another bumbled update from devs.  Pass that along to them.