Integrating Quickbooks with Web Expense -- Issues

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
Reached out to customer support regarding integrating Replicon Web Expense with Quickbooks Enterprise. Customer support said it would be possible if they enabled the "integration manager" button onto the administration account. After enabling the "integration manager" button, it turns out that the integration only worked with invoicing. Our company does not use Replicon for invoicing so it did not resolve our issue. The customer support rep who called me marked my issue as "resolved" anyway, and told me to post about my issue here so here I am. Other issues that we have had with Replicon that have gone unresolved are:


-          The Utilization report doesn’t work – it does not accurately calculate Utilization.

-          The project remaining hours report doesn’t work – No matter the date range you pull the report always starts with the total number of hours on the project rather that starting with the number of actual hours remaining on the project.

-          The expense function doesn’t show the detailed description of the expense codes to those inputting expense reports – We spend a significant amount of time adding helpful descriptions to each code when setting up the expense function, only to find out that our employees can’t see these descriptions. Please make these descriptions available for the employees to see.

-          There is no time stamp on when expense reports are “Marked as Reimbursed” – Please add this function so that we can go back and see when we reimbursed our employees for their expenses. Since we are unable to do this in Replicon we have to manually keep track of this outside of replicon. Since Replicon boasts about its expense report capabilities I am shocked that this is not a basic function.  

 

This is just a small sample of the cases we have submitted to Replicon and note that these requested were made about two years ago and there has been zero progress from Replicon in actually resolving these issues. Closing a case is not resolving a case. 

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Tiffany Valentine

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Posted 2 years ago

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Aashnee Kamboj, Community Moderator

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Hi Tiffany,

I want to first extend my apologies for all the inconvenience that has been caused due to the issues. May I please request you to send us the case number details,your contact details and your company details at community@replicon.com. This will help us track the issue faster and help you with the resolutions.

Thanks,
Aashnee Kamboj
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Tiffany Valentine

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Sure - I will send it there as well as here:

Replicon Case Closure Confirmation - 00777974
Issue/Query: Gen3: Query on Quick Books
Case reference number is 00777974. 

Seems like the theme here is continually re-routing the issue to someone else, without ever resolving it. You're asking me to post my issue to community@replicon.com. My support rep told me to come to the community forums & make a post. Hope I can reach someone who will help us!
(Edited)
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Aashnee Kamboj, Community Moderator

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Hi Tiffany,

We are here to help you. community@replicon.com is our email address used for requesting the contact details so they are not posted on public forum

I will have these issues worked upon and will get back to you.

Thanks,
Aashnee
(Edited)
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Aashnee Kamboj, Community Moderator

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Hi Tiffany,

We believe that our support team was successful in contacting you and addressing the concerns. May I confirm if there exist any further concerns

Thanks,
Aashnee