IDEA - License / Product Status WARNING needed

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  • Question
  • Updated 2 years ago
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When disabling a user, I was advised that we should NOT change product status to 'off'.

I was advised that the users data would not appear in any reports if the product status is set to off.

I was not aware of this, so it would be helpful to have a warning message on this screen to remind all admin users.

Reports are quite a key feature so i'm surprised a warning is not already present.
Photo of Lo, Wai

Lo, Wai

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Posted 2 years ago

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Aashnee Kamboj

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HI Lo,

Irrespective of whether you are enabled in the instance or not, if you have your licenses disabled, the reports will still show up your historical data. If you disable a user and remove the licenses, the only thing that you will not be able to do is login as that user.