Enabling Parent Department | Replicon Customer Community

I am getting the error "Server Error" whenever i try and enable the parent department.I can not even create a new department.This is on a trial account which i opened today.Kindly assist

Kariuki, Peninah

1 Post
0 Reply Likes

Posted 4 years ago

4 years ago

Aashnee Kamboj, Community Moderator

1657 Posts
114 Reply Likes

Hi Peninah,

Thank you for using the Replicon Community!

We will look into this and get back to you soon

Thanks,
Aashnee Kamboj

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4 years ago

Aashnee Kamboj, Community Moderator

1657 Posts
114 Reply Likes

Hi Peninah,

Apologies for the delay.

One of our representative will get in touch with you shortly.

Thanks,
Aashnee Kamboj

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4 years ago

Raghu K, Community Moderator

163 Posts
9 Reply Likes

Hi Peninah,

We did further check for this scenario and we were able to track this error in our backend logs. It looks like the department, which you're trying to enable is a child department and its missing main/parent department.

Could you ensure that the parent department is enabled, also enable the option "Show Disabled Departments" so that you can view the entire department structure.

Thanks,
Raghu K

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