Enabling Parent Department

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
I am getting the error "Server Error" whenever i try and enable the parent department.I can not even create a new department.This is on a trial account which i opened today.Kindly assist
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Kariuki, Peninah

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Posted 3 years ago

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Photo of Aashnee Kamboj

Aashnee Kamboj, Community Moderator

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Hi Peninah,

Thank you for using the Replicon Community!

We will look into this and get back to you soon

Thanks,
Aashnee Kamboj
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Aashnee Kamboj, Community Moderator

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Hi Peninah,

Apologies for the delay.

One of our representative will get in touch with you shortly.

Thanks,
Aashnee Kamboj
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Raghu K, Community Moderator

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Hi Peninah, 

We did further check for this scenario and we were able to track this error in our backend logs. It looks like the department, which you're trying to enable is a child department and its missing main/parent department. 

Could you ensure that the parent department is enabled, also enable the option "Show Disabled Departments" so that you can view the entire department structure. 

Thanks,
Raghu K