Email Notification Times

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  • Updated 3 years ago
I have an email notification for timesheet reminders to go out a day before they're due at 10:00am. There seems to be at least a 20-40 minute delay in these reminders going out as they're not delivered until 10:20 or later. Is this normal?

(Originally posted by sgroman)
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Posted 3 years ago

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Hello,

Thanks for using Replicon Community. 

The Email notifications are triggered/sent from our Cloud Service with-in 1-2 minutes normally. However, it may get delayed a bit if their were too many mail triggers queued during that time. 

Having said that to over-come your situation, we would advise to check,  if their are any security/set-up on your email exchange server which could be possibly delaying this mail delivering.

We also do request you to open a case with our support team, for further diagnose. Because the fix involves us to understand the complete infrastructure case by case basis. 

Thanks,

Kindly do rate this solution for your review .
 

(Originally posted by Lingaraj Dharwad)