Contact Support

  • 1
  • Idea
  • Updated 4 years ago
  • Implemented
When you are submitting an email request to support there should be an attachment field so that in addition to typing out what we need we have the ability to attach documentation which might make it easier for the support team to understand and troubleshoot our issue.  I also think that a case number should be pop up on the page where you get the thank you.  We have only been using the system for a month now and I have sent in alot of tickets. It would be nice to have a documented case number once we submit our issue
Photo of Rhonda

Rhonda

  • 4 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Lingaraj Dharwad

Lingaraj Dharwad, Product Champion

  • 1100 Posts
  • 46 Reply Likes
Hi Rhonda,

Thank you for using Replicon Community,

That's an excellent idea, and are reviewing the same. However, you can always send us an email to support@replicon.com along with your attachment. This automatically creates a ticket within a few seconds for the support team.

Thanks,
Lingaraj
(Edited)
Photo of Raghu K

Raghu K, Community Moderator

  • 162 Posts
  • 9 Reply Likes
Hi Rhonda,

Good news, we have implemented your idea. You can submit help request online along with an attachment. Check our updated contact support page

Thanks
Raghu K