Cell/Internet bills in PDF format not uploading into Replicon

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  • Updated 2 years ago
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In the past week, we've had four separate employees that reported they were unable to upload PDF billing statements from their cell phone and internet service providers to their Replicon expense reports. I haven't seen the issue come up with any other type of expense. I was able to work around the issue by opening the original PDF and saving a new copy. Replicon allowed me to upload the new copy to the report. Just wondering if this is an issue other people are having as well. See attached pictures.
Photo of Barens, Kelly

Barens, Kelly

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Posted 2 years ago

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Photo of Aashnee Kamboj

Aashnee Kamboj, Community Moderator

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Hi Kelly,

This should not be the case as PDF is one of the support expense receipt upload formats. I will have our support team reach out to you and discuss this further.

Aashnee Kamboj
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Klein, Josh

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Same exact issue which started this week.   3 users, same expense and file type. Any resolution?
Photo of Barens, Kelly

Barens, Kelly

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From what Replicon told me, this is an issue originating from AT&T and not Replicon so there isn't anything Replicon can do. In my original post above I explained the work around that I have been using. You could have your employees try that! :)