Can't see "Not Submitted" timesheets for specific employee

  • 1
  • Question
  • Updated 12 months ago
  • Acknowledged
First time this has ever happened, hoping it's a fluke.

A project manager contacted me today and asked me to add her to approval paths for one specific employee. I checked that employee's user profile and the project manager was already included in the approval path. She told me she was not able to see the employee's recent timesheets. As an admin, I am usually able to see all timesheets, including those that have not yet been submitted. I went to the Timesheets tab and looked up the employee by name. The only timesheets that appeared were through the week of August 6. I thought perhaps the rest of his August timesheets had been deleted by accident so I logged in as said employee. All timesheets past August 6 were present there as "Not Submitted".

I contacted the employee and he has begun to submit all his overdue timesheets, but my concern is the fact that even though I was logged in as an admin I was not able to see the "Not Submitted" timesheets. We have many employees and I rely on the "Not Submitted" tab each month to determine who still needs to submit their hours. Without that information, we risk missing hours on our invoices to our clients. Has anyone else had this issue?

See pictures.
Photo of Barens, Kelly

Barens, Kelly

  • 67 Posts
  • 9 Reply Likes

Posted 12 months ago

  • 1
Photo of Salehi, Rameen

Salehi, Rameen

  • 27 Posts
  • 3 Reply Likes
from my understanding project managers only see timesheets they have approved and timesheets that are waiting their approval. Supervisors, on the other hand, see all timesheets.
Photo of Barens, Kelly

Barens, Kelly

  • 67 Posts
  • 9 Reply Likes
As an Admin, I should be able to see all timesheets, including those that have not been submitted yet. That is my issue. The fact that the project manager couldn't see them was just what brought my issue to light.
Photo of Salehi, Rameen

Salehi, Rameen

  • 27 Posts
  • 3 Reply Likes
As long as you have full payroll management permissions, you should be able to see all timesheets in the payroll tab
Photo of Barens, Kelly

Barens, Kelly

  • 67 Posts
  • 9 Reply Likes
I have full Admin permissions, including payroll management. I should be able to see un-submitted timesheets in either tab. As far as I know this issue has never happened before.
Photo of Aashnee Kamboj

Aashnee Kamboj, Community Moderator

  • 1554 Posts
  • 108 Reply Likes
Hi Kelly,

If not the Payroll tab, may we know which of the following tabs did you use in order to view the timesheets?

Billing - Timesheet
Team - Timesheet
Photo of Barens, Kelly

Barens, Kelly

  • 67 Posts
  • 9 Reply Likes
Team - Timesheet
Photo of Aashnee Kamboj

Aashnee Kamboj, Community Moderator

  • 1554 Posts
  • 108 Reply Likes
HI Kelly,

The Team - Timesheet tab shows you the not submitted timesheets of only those people who you supervise. You have to be added as a supervisor to view the not submitted timesheet of a user. Please check if you are the user's supervisor. If that was changed then that is the reason why you don't see the timesheets anymore.

Thanks,
Aashnee
Photo of Barens, Kelly

Barens, Kelly

  • 67 Posts
  • 9 Reply Likes
I just checked and it appears someone changed his supervisor from myself to another employee. Not sure how this happened but this must be the reason for the issue. Thanks for your assistance.
Photo of Aashnee Kamboj

Aashnee Kamboj, Community Moderator

  • 1554 Posts
  • 108 Reply Likes
Thank you for the confirmation Kelly!