Approver is getting double login

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Did this ever happened to anyone?
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Maxime Sirois

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Posted 2 years ago

  • 1
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Aashnee Kamboj, Community Moderator

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Hi Maxime,

Thank you for using the Replicon Community!

May I request you to try the following?

1. Login as an administrator
2. Click on Administration-->System-->System Preferences 
3. Under Security, check Use securoe browser connections (https).
4. Save once checked. Now the approval section should work fine

Thanks,
Aashnee
(Edited)
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Maxime Sirois

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Thanks for the quick answer! Unfortunately, the box was already checked...
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Maxime Sirois

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This reply was created from a merged topic originally titled Approver is getting double login.

Did this ever happened to anyone?
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Aashnee Kamboj, Community Moderator

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Hi Maxime

May I confirm the browser that you are using? Can you try on a different browser and let me know if the issue persists?

Thanks,
Aashnee
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Maxime Sirois

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Tried Internet Explorer and Chrome, same issue.
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Aashnee Kamboj, Community Moderator

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Hi Maxime,

Thank you for the reply.

May I have a convenient time to reach you? I would like to have a look at the screen and help you resolve the issue.

Thanks,
Aashnee
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Maxime Sirois

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Hi Aashnee, Yes of course, the user to contact is Lori McCurdy. She is expecting you. As an admin, I've tried everything I know, let me know how it goes.
(Edited)
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Maxime Sirois

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Or can we reach you?
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Aashnee Kamboj, Community Moderator

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Hi Maxime,

I will call her right away. I have edited your reply and removed her contact details.

Thanks,
Aashnee
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Aashnee Kamboj, Community Moderator

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Hi Maxime,

I had a call with Lori and the issue seems to have been resolved. It was a browser issue and should not occur again

Thanks,
Aashnee Kamboj
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Aashnee Kamboj, Community Moderator

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Maxime,

IN case this issue is being faced by any other employee then you can direct them to our help center link : http://in.replicon.com/customer-zone2/kb-1001298

Thanks,
Aashnee