AL updates going to old manager

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  • Updated 2 years ago
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‘I’ve updated an employee’s line manager. The employee has then updated/deleted previously booked holidays but the emails have gone to the old manager rather than the new manager. Is there any way to ensure the emails only go to the new manager or will they always go to the manager who originally approved them?

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Claire Thomson

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Posted 2 years ago

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Aashnee Kamboj, Community Moderator

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Hi Claire,

Thank you for using Replicon Community!

Before we proceed may I confirm where have you updated the employee's line manager? Is it in the User Profile under the Supervisor section or is it in the timesheet approval path or in the time off approval path? If you have changed the approval paths, have you assigned the new approval path to the employee?

For your issue to get resolved, the new manager should be mentioned in the time off approval path and that approval path should be assigned to the user. Following which the user can edit/delete the old bookings and resubmission of these will trigger an email to then new manager

Thanks,
Aashnee
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Claire Thomson

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The user profile has already been updated with the new manager. The new manager has the role "supervisor" and the time off approval path is supervisor. When the employee cancelled previously booked holidays the notification went to his previous manager.
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Aashnee Kamboj, Community Moderator

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Hi Claire,

Thank you for the confirmation. Apologies for the inconvenience, however, I have one last doubt. May I know the subject line of the notification received by the old manager?

Thanks,
Aashnee
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Claire Thomson

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The subject is:

A time off booking waiting for your approval has been cancelled

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Claire Thomson

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Hi, is there any update on this query?

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Aashnee Kamboj, Community Moderator

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Hi Claire,

Apologies for the delay. This email goes to the person who the approval was waiting for. Since the entry was submitted when the previous supervisor was assigned, this email goes to the old supervisor. However, when this entry is resubmitted it is sure to go to the new supervisor assigned.

Thanks,
Aashnee